In safe Hands – Right from the Start with Fronius

Always there, always close by

“24 hours of sun” is a many-sided objective. Rapid payback, greater independence, and sustainability in practice are just some of its benefits. However, the whole picture only emerges when these factors interact – and this is where our expertise comes to the fore: The experts at the end of the Fronius Support hotline, our numerous digital tools and our specially trained Fronius Service and System Partners.

One of our experts is Stephan Holzinger, Head of Fronius Technical Support International. He makes an important point: “Specialist advice and support in the respective local language during installation, optimization and maintenance is just as much a part of reliable product quality as the installed components themselves. This means our customers – system owners and installers alike - are ideally equipped for all eventualities. Whether you have a general planning question or want to know more about how to optimize your PV system, we’re always on hand with that personal touch. The same applies in the event of a service call-out, if you ever need support or when a product is nearing the end of its service life.”

In addition, our Fronius Service and System Partners receive in-depth training in the maintenance and repair of Fronius products. In most cases, any work can therefore be carried out on site, in other words where the PV system is installed: In single-family homes and apartment houses, as well as in commercial properties. Travel and transport routes are consequently time-effective and cost-efficient.

Repair right down to component level

How closely good service and sustainability are linked is also reflected in how easy it is to repair the products. The individual components in Fronius inverters can each be removed separately and swapped out as necessary. This means that devices do not have to be completely dismantled, let alone replaced with new ones. Repairs at the spare parts level, which only require minimal amounts of material, are particularly sustainable. This saves time and material, reduces waste and CO2 emissions – and lowers stress levels.

An advantage that is of particular benefit to end customers, as Tiago Martins, Managing Director of Prowatt in Portugal, points out: “We’ve been a Fronius Service Partner for four years. Since then, we’ve relied totally on Fronius inverters. Two of the key reasons we like the brand are the sustainability and quality of the products. They’re very reliable and this gives end consumers a greater sense of security.”